📄 TN HOME SOLUTIONS – PROVIDER TERMS & CONDITIONS

🔹 1. Working Hours

All providers must strictly follow company working hours: 7:30 AM to 7:30 PM. Late arrival or service delay may result in penalties or account suspension.

🔹 2. Commission Policy

All providers must pay a fixed commission of 18% on every completed booking. Commission will be automatically deducted or must be paid as per company policy.

🔹 3. Service Quality & Behavior

Providers must:

- Maintain professional behavior with customers
- Complete service as per company standards
- Avoid any arguments or misconduct

Any complaint may lead to strict action.

🔹 4. Dress Code (Mandatory)

All providers must follow a proper dress code:

- Clean uniform or decent clothing
- Proper hygiene
- ID proof (if required)

🔹 5. Delay & Cancellation Policy

- Late arrival without valid reason = penalty
- Last-minute cancellation = account warning or suspension

🔹 6. Damage Responsibility

If any damage occurs during service:

- The provider will be fully responsible
- The company will not be liable for any loss

🔹 7. Advertisement Policy

- Providers can run ads only through company system
- All ads must be approved by admin
- Fake or misleading ads will be rejected

🔹 8. Payment & Wallet Rules

- Payments must be handled through the app
- Any offline payment issue is provider responsibility
- Wallet balance must be maintained if applicable

🔹 9. Account Suspension / Termination

Company has full rights to:

- Suspend provider account
- Block access without prior notice

If:

- Multiple complaints received
- Fraud or fake bookings found
- Policy violations occur

🔹 10. Company Rights

TN Home Solutions reserves full rights to:

- Change commission
- Update policies anytime
- Control provider visibility and ranking

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📞 Support

For any queries, contact: 9177344777

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✅ By continuing services on TN Home Solutions platform, the provider agrees to all above terms & conditions.